Re: Don't buy Martin!

>>> I had a couple. One was how to assign a cue list to one of the
>>> faders. There was no one at Martin who could tell me how to
>>> do *that*, nor could they tell me anyone who could other than
>>> to post the question in a forum and see if someone answered
>>> it. How much lamer can it get? Not very much, that's for sure.
>>> I needed to know right then, so I dug through the manual until
>>> I found it. What was the main lesson to be learned? It was that
>>> a person can not count on Martin to help them with anything
>>> like that, and should be very common knowledge anyone who's
>>> considering getting or has a Maxxyz should know and be familiar
>>> with.
>>>
>>> >or was your call along the lines of "how do I make this work?"  If it
 
>>> was a
>>> >specific query that you were left with after reading the manual and  
>>> trying
>>> >to make it work then they should have responded.  If, it was "I can't
 
>>> make
>>> >it work" then how is anyone expected to answer?
>>>
>>> >From the lack of detail in all your posts here, I suspect you call(s)
 
>>> to
>>> >Martin were equally short on detail.
>>>
>>> They were very clear on detail, and the reply was very clearly
>>> that no one associated with Martin could help me unless some
>>> Martin associate just happened to do so in the forum. So to
>>> break it down:
>>>
>>> When no one associated with Martin happens to answer your
>>> question in the forum then Martin has performed in the lamest
>>> way it's possible for an organization to perform, and when
>>> someone does happen to then they have performed in the
>>> second lamest way.
>>>
>>> Should that not be common knowledge to everyone who's
>>> considering Martin? If not, why not?
>>
>> I have not been posting much but I have to ask.
>> When you buy a car do you expect the manufacturer to teach you how to
>> drive?
>
> That's not the least bit similar. A similar question would be to wonder
> if they could tell you how to operate the vehicle that they
manufactured.

Generally you get a manual & their dealer will tell you what the switches 

do if you're to dumb to read the manual

> Do you think any wa****ng machine manufacturers can tell you how to
> operate their wa****ng machines? Do you think any of them send manuals
> with their products, as Martin did not do with the Maxxyz?Do you think  
> any
> other light controller manufacturers can tell you how to operate their  
> boards?
> Do you think any of them give you a manual when you get a board from
> them? I know for a fact that at least sometimes when you buy an Avo
board
> they include a manual, and are happy to do it unlike Martin who refused 

> to
> give us a manual for the Maxxyz a number of times before they finally  
> broke
> down and sent one.

But it's on the website. You need the right manual for the software  
version you've installed.

> Also, moments ago I called High End to see how they
> would respond to the same thing I asked Martin. I asked the operator if 

> there
> was anyone there who could answer a question about a Whole Hog and
> she said: "Sure, just a moment", unlike at Martin where they say "No"  
> when
> asked the same thing regarding a Maxxyz. Shortly a guy came on and I  
> asked
> him if he could tell me how to assign a cuelist to a fader on a Whole  
> Hog. He
> wanted to know what type I was using, so I explained that I don't have  
> one but
> just wanted to know if anyone there could help with such a question. He 

> said
> that he could. I asked if he would do so and he said that he'd be happy 

> to, but
> it might be difficult to walk me through it without one sitting in front
 
> of me.
>
> Martin takes the lamest approach they could take. Why don't you people  
> want
> that to be known by anyone considering buying a Maxxyz, do you even know
> why? Do any of you know why???


We don't understand why you didn't ask the dealer this when you bought it,
 
why you didn't download the manual & why you didn't ask on the forum.