Re: Don't buy Martin!

On May 19, 10:08 am, noooo...@[EMAIL PROTECTED]
 wrote:
> On Mon, 19 May 2008 06:11:07 GMT, "Bob Howes"
<bob.ho...@[EMAIL PROTECTED]
> wrote:
> ><noooo...@[EMAIL PROTECTED]
> wrote in message
> >news:7m5v24du1o4jntvb94lo7qvg632gg3604o@[EMAIL PROTECTED]
> >> On Wed, 14 May 2008 22:00:18 +0100, "Duncan Wood"
<bodged...@[EMAIL PROTECTED]
>
> >> wrote:
>
> >>>On Wed, 14 May 2008 08:21:45 +0100, <noooo...@[EMAIL PROTECTED]
>
wrote:=

>
> >>>> On 14 May 2008 23:16:50 +1200, "Smoking Causes Lung Cancer (SCLC)"
> >>>> <S...@[EMAIL PROTECTED]
> wrote:
>
> >>>>> On Tue, 13 May 2008 22:36:07 -0500, Christopher Jahn wrote:
>
> >>>>>> The little whining jerk isn't using a pen name to protect his
> >>>>>> identity.
> >>>>>> He's not a whistle blower afraid of retribution. He's not making
so=
me
> >>>>>> political stand that could have professional repercussions. He's
a
> >>>>>> lying
> >>>>>> little jackass who has a grudge.
>
> >>>>> That much was obvious,
>
> >>>> Yet you have all jumped to the assumption that it's for no
> >>>> valid reason.
>
> >>>WEll you haven't yet posted what your issue was?
>
> >>>>> and his unsubstantiated rant should be treated
> >>>>> with the sort of disregard as any rant like that should.
>
> >>>>> Meanwhile, I still consider that the use of a nome de plume on
Usene=
t
> >>>>> is
> >>>>> perfectly valid - just as not posting using your real email
address =
is
> >>>>> just as valid in order to avoid viruses or other malicious stuff
tha=
t
> >>>>> trolls around.
>
> >>>>> BTW, I have been reading this NG for some time now, and have found
t=
he
> >>>>> various points of view and suggestions offered to be very
interestin=
g.
>
> >>>>> The post that started this thread was quite clearly bogus.
>
> >>>> It was intended as a warning. Now that I see the reaction, if I
ever
> >>>> want to warn about a lame company it would probably be best to
> >>>> say they are fantastic, so people like yourselves will jump to the
> >>>> conclusion that they must be lame. From the "logic" of this group
> >>>> and yourself included I should jump to the conclusion that you
> >>>> disbelieve smoking causes cancer...etc...
>
> >>>Nope,
>
> >> How should someone know when you'll believe the opposite
> >> of what they warn you about, and when they will believe you?
>
> >>>we just have a post from you that says Martin are crap without
> >>>telling us what it was you (or according to your 1st post, someone
you
> >>>knew) had as an issue.
>
> >> All other comments about the Maxxyz that I've heard have
> >> been bad, except for one guy this past weekend who said
> >> he likes it. My ***** is about their sup****t for learning to use
> >> the thing, since there is none.
>
> >>>Now quite a few of us will have happily pointed out
> >>>that Strand won't answer the phone, return your tech sup****t calls &
av=
oid
> >>>you at trade shows when asking for ,say, the pinout of their AV
interfa=
ce.
>
> >> Why don't they tell you where to get it instead? Do you think
> >> their behavior is respectable or half ass?
>
> >Ah, we may be getting somewhere here.
>
> Good. Why don't they?
>
> >You want sup****t for "LEARNING TO USE
> >THE THING".  So...you don't want sup****t, you want lessons and
training.
> >That's something very different.
>
> Do you think any manufacturers can tell you how to use
> their microwave ovens? I wonder if there are any who can
> tell you how to use their software.......hmmm......=BF?=BF?=BF?=BF?
>
> >Most people find the instruction manual to be entirely adequate. 
Obvious=
ly
> >you didn't.
>
> I've figured out a couple of things from it. They didn't even give
> us one when we got the console, and it was another terrible
> experience trying to get one out of them in the long run. When
> we finally did get one--*years!* later--they didn't send an index
> or table of contents with it, so I'm making my own as I go along.
>
> >However, may I ask:  did you ring sup****t with a totally specific
questio=
n
>
> I had a couple. One was how to assign a cue list to one of the
> faders. There was no one at Martin who could tell me how to
> do *that*, nor could they tell me anyone who could other than
> to post the question in a forum and see if someone answered
> it. How much lamer can it get? Not very much, that's for sure.
> I needed to know right then, so I dug through the manual until
> I found it. What was the main lesson to be learned? It was that
> a person can not count on Martin to help them with anything
> like that, and should be very common knowledge anyone who's
> considering getting or has a Maxxyz should know and be familiar
> with.
>
> >or was your call along the lines of "how do I make this work?"  If it
was=
 a
> >specific query that you were left with after reading the manual and
tryin=
g
> >to make it work then they should have responded.  If, it was "I can't
mak=
e
> >it work" then how is anyone expected to answer?
>
> >From the lack of detail in all your posts here, I suspect you call(s)
to
> >Martin were equally short on detail.
>
> They were very clear on detail, and the reply was very clearly
> that no one associated with Martin could help me unless some
> Martin associate just happened to do so in the forum. So to
> break it down:
>
> When no one associated with Martin happens to answer your
> question in the forum then Martin has performed in the lamest
> way it's possible for an organization to perform, and when
> someone does happen to then they have performed in the
> second lamest way.
>
> Should that not be common knowledge to everyone who's
> considering Martin? If not, why not?

I have not been posting much but I have to ask.
When you buy a car do you expect the manufacturer to teach you how to
drive?

Matt
--
"If the Magic is done right its still Magical even if you know all the
Secrets."
Wholesale prices in a retail world. http://www.delightfuljewelry.com