Re: Don't buy Martin!

john Chenault <john.chenault@[EMAIL PROTECTED]
> wrote in
news:39b98343-9340-4e86-a3ff-c35265fdd262@[EMAIL PROTECTED]
 

> The thread does bring up an interesting point, however.  How
> valid is it for us to post our experiences with various
> manufacturers equipment both good and bad.  I'm not speaking
> of general rants, but specific instances of either problems or
> outstanding service / products. 

It's completely valid to post your experiences, both good and bad 
- as long as you provide all the relevant facts.

Sometimes the sup****t teams do read these groups; if you identify 
the company and the problem, the service team can defend their 
actions - or at least explain them - if they so choose.

Another reason to do so: let's say the company has 12 service 
reps, and 5 customers having the same problem, but each is 
handled by a seperate rep.  None of the  parties know that there 
are others having the same problem.  Posting in a group like this 
can bring that to light.  "Hey!  I have the same problem!"

Now you can call and say "XYZ company is having the same 
problem" or "XYZ said your company told them <fitb>." Now the 
company knows that it's a larger problem, or will be forced to 
deal with the fact that their customers are aware that it is a 
larger problem.

-- 
}:-)       Christopher Jahn
{:-(       http://soflatheatre.blogspot.com/

A man with one watch knows what time it is--with two watches he 
is never sure.