Re: Don't buy Martin!

On Fri, 09 May 2008 20:31:46 +0100, john Chenault  
<john.chenault@[EMAIL PROTECTED]
> wrote:

> The thread does bring up an interesting point, however.  How valid is
> it for us to post our experiences with various manufacturers equipment
> both good and bad.  I'm not speaking of general rants, but specific
> instances of either problems or outstanding service / products.
>
> For example,  almost two years ago I purchased two moving lights
> ( company to remain nameless).  They showed up, neither in good
> working order.
> My local supply house was able to fix one of them.
> The company air-freighted a second pair.  One of them worked.
> A year later we had problems with the units 'jittering'.  Turned out
> to be a power supply issue on our side ( feeder cable too wimpy) but
> the tech reps did not bring this up as a potential problem, and took
> us down some blind alleys that were clearly bogus.
> Now I am having problems with the shutters not working properly.  They
> stick and do not home.  Again the company ( via my supplier ) says
> they have seen the issue and are working on a fix - but don't have an
> answer yet.
>
> The manufacturer has been generally responsive, although not
> altogether effective.  My local supplier has provided me amazingly
> good service.  - What is the net wisdom about sharing these kinds of
> experiences on the user groups.
>
> John


Seems fair to do so to me.